Complaints Handling Awareness

Complaints Handling Awareness
 
This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:
– Explain the nature of complaints
– List and describe the different types of complaints
– List different complainers and how to communicate with them
– Describe ways to resolve complaints using the LAST sequence
– Explain the process for documenting complaints and giving feedback
– Describe ways to build customer loyalty through effective complaint handling