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Complaints Handling Awareness

Complaints Handling Awareness


Complaints Handling Awareness


This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:

– Explain the nature of complaints

– List and describe the different types of complaints

– List different complainers and how to communicate with them

– Describe ways to resolve complaints using the LAST sequence

– Explain the process for documenting complaints and giving feedback

– Describe ways to build customer loyalty through effective complaint handling

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